Frequently Asked Questions

  • There are three ways we can collect your individual sample for testing.

    • Saliva - this is the most common sampling method and the one we currently recommend. This can be performed at home and on your schedule.

    • Saliva sponge - this kit is almost the same as our standard saliva kits but designed for small infants or patients that might have difficultly using our normal saliva collection device. This collection is performed at home like our standard saliva kits.

    • Blood sample - this is usually performed in a clinical environment. This is the least common method we use considering the extra time and resources it takes to perform.

  • When you order the Emerge™ DNA Test, we sends you a free pre-labeled sample collection kit with instructions. Once you’ve finished collecting your sample you return it using our pre-paid envelope directly to our lab (Broad Clinical Labs).

  • The test is available for cash pay in all state except for New York. The New York regulatory process is unique and takes longer than the other 49 states. We will have updates once we have this approval.

  • We currently only have Medicaid approval through the Colorado Health First Medicaid program. As we expand, we will add states. If you have a need in a state where we are not covered, please reach out to us and let us know.

  • No. Jura Health only offers a CAP and CLIA certified clinical test that is used by your doctor or other medical specialists to help determine a diagnosis for possible diseases or conditions.

  • There are a wide spectrum of genetic tests available on the market today.

    At one end are tests sometimes referred to as “recreational genomics”, that focus on things like ethnic ancestry which are not performed in a clinical lab.  These are often entertainment focused and usually of poor quality with low scientific standards relating to genes and what they do.

    Jura Health is at the opposite end of that spectrum, providing clinical tests prescribed by a physician that are designed to help diagnose diseases and conditions based on state-of-the-art scientific research and methods that have been rigorously validated.

  • The way our tests are performed you usually only get results specific to the medical condition you are being tested for. For example, we would not return general results about heart risks if your doctor is exploring why you might be experiencing seizures. That said, there are a few infrequent cases in which the gene that gives you one condition are also know to cause other conditions which can be reported, but these do not occur often.

    If you would like more information about actionable genetic variants you might have, you do have the option to opt-in to a free ACMG 78 panel.

  • The ACMG 78 panel is available free of charge with every test (you must opt-in). The ACMG 78 gene panel includes genes associated with specific genetic conditions where early detection and intervention can significantly improve health outcomes. These conditions encompass a range of inherited cancers, cardiovascular diseases, metabolic disorders, and other syndromes.

  • Genetic test results can be quite complex and the information that is learned can sometimes be difficult to process. Genetic counselors are professionals that specialize in helping patients decode the sometimes complex story created by our genes.

    Jura Health understand the importance of helping patients understand their results, that's why we offer free pre and post-test genetic counseling with every test, even if the results are negative.

    We also offer stand-alone genetic counseling for $150 cash pay. Each counseling package includes 30 minutes of live 1:1 conversation as well as 30 days of online chat in 50 languages.

  • It's your genome so it belongs to you.

    We know the journey to finding answers to a rare disease or condition can be long and difficult. We also know there are sometimes unnecessary barriers that can make it even harder to find answers. We strongly believe in empowering our patients and their families to make more informed decisions and part of that commitment is reducing barriers as much as we can.

    Your genome is an incredibly powerful tool on that journey and therefore you should be able to do with it what you wish - we analyze it on your behalf, but you own it. Some research groups might be able to use your genomic data to help unlock new findings that our clinical interpretation might have missed. You can contact us at any time to get a copy of your genomic data - but be aware, it can be very large (120GB).

    Like many other clinical test, your test data is required by Federal medical record retention laws to be held at Broad Clinical Lab for a period of 7 years. However, your genome cannot be accessed during this time without your prior consent.

    During the ordering process we ask for your consent to use your depersonalized genomic data to help expand research and therapies. Your genome is shared with organizations like Matchmaker Exchange, research institutions, and biotechnology companies. You can opt-out of future participation with these entities at any time.


  • We at Jura Health understand the importance of data privacy to our customers. We make every effort to safeguard your data and only use products and services that are certified to handle electronic Protected Health Information (ePHI) in compliance with Federal HIPAA regulations.

    As an example, the data storage partner that stores all our genomic data is FedRAMP certified, one of the highest data security standards in the world. Additionally, we only uses vendors that are SOC 2 Type II compliant. 

    Jura Health maintains a strict data handling policy that ensures its employees handle your ePHI in compliance with prevailing HIPAA standards and best practices. Unlike some genetic companies you may have heard about in the news, we rely on well known large data providers with vast security resources to store your data securely.